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I live in Kew, and I also called to Emergency Plumbing & Drains services. We were thinking to install a bathroom in the basement for many years. We imagine that a lot of complications to experience, a big expense, and at the mercy of some unscrupulous plumber. The time passed and the bathroom project came up again, only this time it became a necessity. We looked around for a reputable plumbing company and decided to give Emergency Plumbing & Drains the opportunity to quote. They sent a representative and he arrived when he said he would, a good start in my books. They did a scan of the current plumbing pipes and then explained fully what had to be done for the new installation. A quote was drawn up indicating what the total job would cost and guaranteed it would not be a case of extra expense once the job was started. They gave a start date for the job and arrived on that day ready to get the job done. They worked all day and when complete all the plumbing was laid out according to specifications and at a cost indicated in the quote. It was nice dealing with a company that stands by their quote. And if, in the future, we will need another bathroom, or anything else that it is about plumbing, for sure will called them.