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We live in Hounslow, and in April we had a problem with our drain and contacted Emergency Plumbing & Drains. From the moment I called I received excellent customer service. I was advised they would dispatch someone to come out and look at the problem. It was exactly as they said. In within a hour, they arrive at my door. Having dealt with other plumbing companies I was very impressed that they took the time to put down a tarp before moving the equipment in. Emergency Plumbing & Drains advised me that the solution was temporary that the trap in our basement had to be replaced. I was given a written estimate and was not pressured in anyway. August we had the work completed Emergency Plumbing & Drains came in and did the work. We were impressed with the care they took of our house and of the exceptional service we received. Thank you, Emergency Plumbing & Drains will recommend you to everyone!